Driving CX Optimization Through Embedding Voice and Digital Channels with CRM

How can your voice channel efficiently help customers?

Personalise your on-call service.

With everything going on today, it’s important to provide personalised communication every time your customers need help. But with multiple channels for your customers to reach out on, how do you make sure your service agents have all the context to effectively support their needs? That’s where Service Cloud Voice comes in handy. It will help your agents:

• Increase agent on-call productivity with real-time transcription
• Keep track of every customer interaction
• Allow supervisors to better manage call-center activities

Read the report to learn how integrating your digital and voice channels with CRM data can help you give your customers the seamless communication they want.