Disruptive Service: Embrace the Digital Service Revolution

The digital revolution has transformed the expectations of every customer. They expect better, easier, faster engagement at every turn – and customer service has become a powerful force to win and keep their business. So what's needed are tools and practices to deliver a new breed of customer service, AKA disruptive customer service. This report offers the insights you need to keep up, including:

• The impact of customer service on your brand
• The art of managing the customer channel revolution
• Training your customers to get what they want faster